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Privacy Policy

1. Introduction

When you use ReadyNGo, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy policy.

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. PLEASE READ THIS PRIVARY POLICY AND UNDERSTAND IT BEFORE USING OUR WEBSITE, SERVICES OR APPLICATION. YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THIS PRIVACY POLICY AND GIVE US YOUR CONSENT TO PROCESS YOUR PERSONAL DATA.

2. Sources of Personal Data 

(a) When you visit our website, access or use our Applications and Services, we are likely to ask you to provide your Personal Data. If you do not provide the relevant data, we may not be able to provide you with our Services or respond to any queries you may have. (b) provided by you directly to us, such as during account creation through our Applications, your entry into our competitions, contests and promotional activities, subscribing to our blog or updates, or sending us correspondence through our website, Applications or by phone; (c) created during use of our services, such as location, app usage, and device data. (d) We collect data when users create or update their ReadyNGo accounts, or place orders. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings. (e) generated during your use of our website, Services and Applications. For example, we may collect your IP address and device information when you visit our website.

3. Data Collections

The Personal Data collected by us about you will include the following data:

Visitors: (a) usage of website or the Applications. (b) IP address or other unique device identifiers.

Users: (a) phone number. (b) Email address. (c) home/business address. (d) IP address or other unique device identifiers. (e) geolocation. (f) payment and banking information. (g) User profile information, including login details and passwords, profile picture, language preference, ratings, compliments, order details, type of service used.

Delivery Agents (Walker): (a) name. (b) email address. (c) phone number. (d) home/business address. (e) IP address or other unique device identifiers. (f) payment and banking information. (g) geolocation. (h) agent profile information. (i) copy of ID card and expiry date. (j) date of birth.

Delivery Agents (Driver): (a) name. (b) email address. (c) phone number. (d) home/business address. (e) IP address or other unique device identifiers. (f) payment and banking information. (g) geolocation. (h) Driver profile information, including login details and passwords, profile picture, vehicle picture, language preference, ratings. (i) driving license identification number and expiry date. (j) vehicle information and picture. (k) vehicle insurance information. (l) date of birth.

 

4. Uses of Personal Data

We may process your Personal Data for the following purposes for Visitors, Users and Agents:

(a) ReadyNGo uses data to enable reliable and convenient transportation, delivery, and other products and services. (b) to enhance the safety and security of our users and services. (c) for customer support.(d) for research and development. (e)  to enable communications between users. (f) for marketing and advertising. (g) uses to send non-marketing communications to users. (h) in connection with legal proceedings. (I) process payments. (j) records of your deliveries and performance. (k) track deliveries. (l) to monitor the use of our website, Services or Applications. (m) uses the information we collect to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes. (n) records of your live chat history and feedback and rating to Drivers; (o) records of profile information.(p) Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising ReadyNGo products, services, features, offers, promotions, news and events. (r) provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.

Your personal data collected by us will not be sold, exchanged, shared, transferred or given to a third party. Personal Data is stored securely and protected by us and our data processors against unauthorized or accidental access, processing, erasure, loss or use. However, we will not be responsible for any unauthorized use of Personal Data by third parties.

5. Personal data sharing and disclosure

Some of ReadyNGo’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

(a) sharing Users’ or Agents’ full name, phone number, personal data contained in free text box voluntarily entered by a User, and pick up or drop off locations with Drivers after a delivery has been initiated for the purposes of completing a delivery; (b) sharing the name, phone number, driver profile information, vehicle information, vehicle picture and geolocation with Users or Agents after a delivery has been initiated for the purposes of completing a delivery; (c) You should take care when disclosing your personal data to Drivers, or to Users or Agents. You understand and acknowledge that we cannot control the actions of other users with whom you may choose to share the personal data with. (d). we may also share your Personal Data to provide our website, Services, Applications or for legal reasons with:

1. our auditors and external legal and financial advisors.

2. our suppliers, business partners, data processors and sub-contractors.

3. payment processors and facilitators.

4. cloud platform service providers.

5. IT service and software suppliers.

6. customer service providers.

7. any regulator or government body to whom we are under an obligation or otherwise required to make disclosure under the requirements of any applicable laws.

8. any applicable persons if we believe it is required by applicable laws, legal process, governmental request or where the disclosure is appropriate due to safety concerns. This includes exchanging your personal data with other companies or organisations for the purposes of crime / fraud protection and prevention; or

9. another company with connection in or during negotiations of any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into that other company.

6. Location

           We require access to the user's background location for the following reasons: Real-Time Parcel                       Tracking: Our app provides a valuable feature that allows users to track the live location of their                       parcels or deliveries in real-time. This feature ensures transparency and provides users with accurate               information regarding the status and estimated time of arrival of their deliveries. Optimized Delivery                 Routes: To enhance the efficiency of our delivery service, our app employs advanced algorithms to                 optimize delivery routes. By continuously monitoring the delivery driver's location in the background,               we can dynamically adjust routes, ensuring that parcels are delivered in the quickest and most                         efficient manner possible. Safety and Security: The safety and security of both our users and delivery               drivers are of utmost importance to us. Background location access allows us to provide features such             as driver safety monitoring and emergency assistance, ensuring a safer and more secure delivery                     experience. We understand the sensitivity of location data and assure you that we handle this                           information with the utmost care and in compliance with all relevant privacy regulations. Our app                       requests location access only when necessary for these specific features, and we do not misuse or                 share this data with third parties.

 

7. Account Delete

         We offer the option to delete account in the app and upon user request we will delete the account.                Account deletion is only initiated when user ask for it. When user request to delete your account: We              will promptly and securely delete all of user personal details and associated data from our database.                This action is carried out exclusively in response to user request and will not happen without user                    explicit consent. User account will be permanently/Force delete from our system, ensuring the                          complete deletion of user information.

8. Security of Personal Data

Once we receive your personal data, we will use all reasonably practicable steps and security measures as required under the applicable laws, to ensure that your personal data is stored securely and protected by us and our data processors against unauthorized or accidental access, processing, erasure, loss or use. Your Personal Data will be kept confidential and secure except for the purposes and uses as set out in this Privacy Policy and will only be disclosed on a “need-to-know” basis. If we outsource and entrust your personal data with data processors, we will use contractual and other means to monitor the data processors’ compliance with this Privacy Policy. The transmission of information through the internet is not completely secure. Although we use security measures to secure your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Applications and any transmission is at your own risk.

9. Retention of Personal Data

Personal data collected from you will not be kept longer than necessary for the carrying out of the purposes stated in this Privacy Policy, unless otherwise required or permitted by applicable laws. We may retain your Personal Data for a longer period if it is necessary for us to do so to comply with our contractual or legal obligations, or you have consented to our continued retention of it.

At the end of the retention period, we will ensure that your personal data, all app-related data and account-related information will be deleted. For any physical documents containing your personal data, the documents will be shredded or otherwise destroyed by means that ensure the confidential and secure destruction of the documents.

10. Cookies

We use cookies and similar technologies to collect information and personalize your experience with our Services. Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.

How We Use Cookies: (a) to improve our Services; (b) to recognize you when you return to our platforms and to remember information you have already provided. (c) to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests.

11. Third party links

Occasionally, at our discretion, we may include or offer links to third party products or services on our website or Applications. These linked sites have separate and independent privacy policies as well as security arrangements. We take no responsibility or liability for the content and activities of these third party linked websites or their products and services. These linked sites are only for your convenience and you therefore access them at your own risk.

12. Changes to our Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We will take appropriate measures to inform you, consistent with the significance of the changes we make. You should review this Privacy Policy periodically. You will be deemed to have accepted the changes or updates to this Privacy Policy and shall constitute your agreement to be bound by such amendments.

13. Contact us

For any questions relating to your Personal Data or about this Privacy Policy, please contact us through email info@readyngo.net

14. Direct Marketing

We may use your Personal Data to send you marketing communications relating to products, services and offers that may be of interest to you based on your profile. If we provide our Services or interact with you in your personal capacity, we intend to use your personal data to directly market our website, Services or Applications to you.

The direct marketing activities we conduct using your personal data are:

(a) newsletters and our blog updates, (b) promotions and advertisements in respect our website, Services or Applications. (c) updates in respect our website, Services or Applications. (d) loyalty program with gifts. (e) surveys in respect of our website, Services or Applications.

15. Language Versions

In case of any discrepancy between the English version and any regional language version, the English version prevails.

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